Work sucks.

I have to be at work at 7am. Not for work, but for a meeting. A meeting that is totally unecessary. I have to get OUT of bed at SIX in the morning to listen to some big shot district manager tell me how to sell service protection agreements. I'm sure he'll tell us how great it is to have one and how great Sears' service is.

Bullcrap. They just want your money. Sears service sucks. Period.

Some customers aren't so bright either.

Let me give you an example. A woman buys a drop-in cooktop and has it delivered to her home last December. She leaves it in the box...for four months. FOUR months. She doesn't open it in case it gets broken. Um....ok. So she finally decides to have it installed.

They come today to install it and find out, SURPRISE!, it's the wrong color. SHE gets mad. Let me repeat. SHE gets mad...at Sears. Today "Sears" was ME. I get an ear full. I say "I'm sorry for your trouble." but I'm really thinking, "You brainless nut, you should have opened the box! Why all of a sudden is this MY problem?" She returns it to the store. I refund her money. Well, most of it, anyway.

But...

She wants the installation charge refunded too. That's $179.99. I call "One Source". See the name? ONE SOURCE. This is supposed to mean "we are ONE office here to help you with ALL your trouble." ONE SOURCE.

I am greeted with an automated system. I select option 5. I am transfered. I tell the operator my problem. She says, "You need to call One Source." Ummm....You ARE one source. Her answer..."No, this is Delivery." I dial again. Same thing happens. Third times the charm and I get an American, who is actually in America (this is rare) she refuses to refund the installation charge. The Sears employee keyed in the wrong color but we won't give her the money back. Yeah, she didn't open the box....but it was still our fault. I think.

One day I had to call Delivery. I told my story. Transfered. I told it again. Transfered. Again. Transfered. The fourth person said, "You need to call Delivery."

Do a weary Sears Associate a favor....buy your appliances at Lowes.